Let's talk it through.
Personal support, from your first question to your completed exchange.
A real person, ready to help.
Our team can help with verification, payment instructions, and your exchange status.
Have an exchange in progress? Include its TX reference so we can find it quickly.
Your questions, answered
Which currencies can I exchange?
Open either currency selector in the calculator to explore the currencies. Rates are shown for enabled exchange pairs.
When do I provide recipient details?
Our team asks for recipient and payout details on WhatsApp after verifying your transaction.
What happens after I tap I have paid?
We save your payment report and open WhatsApp with your transaction reference. Our team checks the bank record before marking funds as received.
What happens if I leave halfway through?
Your draft amount and direction stay in this browser. Confirmed exchanges are saved and available in My exchanges.
When is my rate confirmed?
Your confirmed exchange keeps its rate for the stated payment window.